How safe is it to buy jewelry from internet?
A customer can confide in valentinejewelleryindia.com with full faith as it uses
data encryption technology which protects against loss, misuse, or alteration of
your information, hence ordering jewelry from Valentinejewelleryindia.com is the
fun and safe. To be sure you're browsing secure pages, check the bottom of the Web
page for the icon of a closed padlock. This icon appears in the latest versions
of Internet Explorer and Mozilla Firefox to tell you that your information is protected.
Also, all browsers display an 's' after the 'http' in the Web site address to indicate
that you're in a secure environment. Also our payment Gateway uses Secure Socket
Layers (SSL), Verisign Security and other security measures to make sure your confidential
information is as safe as it is with you.
Why should i purchase from internet?
1)Purchases from internet renders the benefit of low prices in comparison to the
store owners or the big retailers as more and more overheads of retail prices are
included which make the jewelry (or any other product) costlier.
2) At retail shops you cant get your jewellery customised but with us online you
can as per your likings.
3) Saves your time, energy and most importantly your precious money.
Why should I purchase from you?
Finest quality: An experience of more than 15 years in the jewelry manufacturing
industry teaches us to take initiatives to create our each piece a masterpiece,
redeeming the finest of the quality.
Different experience: we not only provides you with latest designs but also
provide you a convenient mode to access the upcoming designs and trends.
Power to design your jewellery: valentine jewellery india, gives you the
power to customise your own design.
Commodious mode: Buying from us gives you the most commodious mode to own
jewelry and that too delivered at your door step.
Best buy: Buying from valentinejewelleryindia.com gives you the most economic
prices. (Direct jewelry source, as we are providing jewelry to the leading jewelry
retailers all over india and abroad)
How safe is it to mail jewelry?
We ship our jewelry by the safest modes using the services of FedEx/DHL the chancdoubts,
all shipments are sent fully insured and tallied before uploading.
e of loss is generally nil. Without any
What is my liability for my goods while they are shipped?
Each order that is placed by you is fully insured, that means that when your order
is in transit to you, shipment is always risk-free. For added security, it is our
policy that a signature is required for all Valentinejewelleryindia.com orders over
$1000, regardless of any signature waivers you may have with FedEx/DHL.
Can you help me resize my ring\bangles\bracelets etc?
If your Valentinejewelleryindia.com product does not match your demand, we will
fix this problem within a limit of 30 days of its original shipment. Changing dimensions
or size of the product will take approximately 10-14 business days after we receive
the product from you.
Can you help me keeping my jewelry a surprise for someone special?
Since surprise jewelry is often for engagement or other special occasion, we can
help you in all senses as we are extremely flexible to help you create a wonderful
magical surprise. We can expedite our process for a fast-approaching special occasion,
or we can ship your order to an address to maintain that sweet surprise.
In that case your contact no. is also required so as to make right delivery.
Buying Online:
What is the process of placing an order?
just visit this short demo for your reference on how to order at Valentine Jewellery.
In case of any queries Contact us via e-mail at info@valentinejewelleryindia.com
and we will be happy to assist you with any further doubts.
If there was a problem while submitting my order, should I just resubmit?
You don't need resubmission, before doing that contact us via e-mail atinfo@valentinejewelleryindia.com
and we will be happy to assist you and to save you from any problems.
What if I have placed a duplicate order?
If you think you have placed a duplicate order, please contact us via e-mail at
info@valentinejewelleryindia.com.
How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact us via e-mail
at info@valentinejewelleryindia.com.
We'll do everything according to your request. Please have it in mind that our order-fulfillment
system is designed to get orders shipped and on their way to our customers quickly
and efficiently. As a result, we face a lot of problems in canceling an order, hence
can?t cancel it, once it has already entered the shipping process. If your order
cannot be cancelled, and you are unhappy with it, simply return it to Valentinejewelleryindia.com
according to our 30-day money back return policy. The details can be found on
the back of your invoice.
Is it safe to place an order on the internet?
With Valentinejewelleryindia.com ordering online is as safe as using a credit card
to make purchases. We use the latest security process, which constitutes of data
encryption, server authentication, and message integrity. Furthermore, we and our
banking partner (HDFC bank)are registered with VeriSign Inc and ISO 9001-2000 to
assure our customers that we are authentic, legal, and trusted corporation
Are the prices on Valentinejewelleryindia.com flexible?
Valentinejewelleryindia.com offers the best values to our customers and we provide
the lowest possible price. Prices cannot be negotiated and bargained upon. (but
you can get purchase points and promotional codes that can further more help you
in getting discounts)
Do you accept international orders?
Valentinejewelleryindia.com will ship all over the world at a fixed rate of US,
which includes insurance of the full amount of the product purchased. For full details,
please view our International Order information.
What are my payment modes I can opt for?
You may pay for your Valentinejewelleryindia.com order with a Visa, MasterCard,
as well as by personal check and Demand Drafts or money wire (T.T.),
paypal or through e-banking.
Do you charge sales tax?
Valentinejewelleryindia.com charges sales tax for @1%.
What are my shipping options?
Orders are shipped using FedEx / UPS / DPS / Indian Postal Services, and are sent
fully insured. Please go through our detailed shipping policy
What is your refund policy?
Valentinejewelleryindia.com offers a 30-day Money Back Guarantee on all purchases
(Manufacturing Defects or products not in line as described). Refunds do not include
shipping charges or re-stocking fees, if applicable. For more detailed information,
please see our detailed refund Policy
What is your warranty period?
If in case the product purchased by you becomes faulty within a time period of 90
days from the date of purchase, we will surely accept the item and send it back
to our warehouse and have a professional inspection of the piece and take the necessary
actions. Valentine Jewellery India stands responsible for their merchandise and
will try to repair it first - and if that is not possible, we will replace the item
with a brand new one. In the event that we are unsuccessful in repairing or replacing
the item due to a lack of stock or discontinuation, we will issue a refund against
the item in the same form of payment that was initially used to purchase the item
deducting a restocking fee of 15%. Repairs and replacements within the 90 day warranty
period are repaired at normal charge to our customers.
|
Do you offer a repair service?
In the event that you have exceeded our 90 day warranty period, we will surely repair
your items. You will be responsible for all shipping costs. The repair costs will
be quoted to you before we begin the work and after your acceptance only we will
charge your account and proceed with the repairs. In case you deny for the repairs,
we will ship your item back to you.
How do I return an item I purchased?
Simply mail us at info@valentinejewelleryindia.com, we will assist you.
How long will I have to wait for a refund?
Once we receive your return, your money will be refunded or your credit card
account will be credited for any payments you have made toward your purchase. The
first credit will be made within 10 business days of receipt and verification of
the merchandise. Delivery charges are not refunded. Please allow one monthly
billing cycle in order for your credit to appear (Restocking Fee where ever
applicable).
How long does it take to get my order?
Valentinejewelleryindia.com makes every effort to get your order to you as soon
as possible. Generally in-stock items are generally shipped within 3-5 days. Custom
orders may take longer to process. Personalized jewelry will reach to you within
2-4 weeks after order has been submitted due to the customization work and nature
of orders. involved.
What if I don't get my order in the standard time frame?
If you don't get an order confirmation number after clicking the 'Submit Order'
button, your order may not have been processed properly. Please e-mail us at info@valentinejewelleryindia.com
Can I send someone gifts from Valentinejewelleryindia.com?
Yes. Just intimate the Billing addresses during the ordering process. For your protection,
be sure to let your credit card issuer know that you'll be using a shipping address
other than your billing address.
How can I check the status of my order?
To check the status of your order, simply click on "My Account" once you login at
the top of any Valentinejewelleryindia.com page and go to "My Order History" or
refer to your order confirmation e-mail.
How can I track my order after it has been shipped?
To track your most recent orders simply click on "My Account" at the top of any
Valentinejewelleryindia.com page and go to "Order Details". This is the easiest
and fastest way to get the latest information regarding your Valentinejewelleryindia.com
orders. for personalised services please mail up at info@valentinejewelleryindia.com,
we will revert back to you in 12-24 hours.
Why do similar pieces of jewelry have such different prices?
There are many factors that can affect the value of gold jewelry. Since gold is
sold by weight, heavier pieces will be more costly than lighter ones. Designer jewelry
also generally costs more, especially if it is a one-of-a-kind piece. Special finishes,
such as matte or sandblasted, may also affect the cost of the piece. the stone clarity
color size and stone type also plays a majior role in determining the prices.
Why should I purchase from the internet?
What information does Valentinejewelleryindia.com gather about me?
When you make a purchase on our site, you provide the following information to Valentinejewelleryindia.com:
* Name
* E-mail address
* Billing and shipping address
* Type of credit card you are using
* Credit card number and expiration date, or other form of payment.
( stored with our banking partner in a full secure mode as it is with you)
The information you provide us stays with us and remains confidential. It will not
be sold to another company. Click here for our complete privacy policy.
How does Valentinejewelleryindia.com use information it gathers about me?
There are a few ways in which we use the information you provide us:
Cookies
The user's hard drive contains information about the user which is known as a Cookie.
Valentinejewelleryindia.com uses relentless cookies to identify members after their
first visit. These cookies remain on the hard drive of a PC and allow a user to
enter our site without having to log in on every visit. To access any secure areas
such as your account information, you must still enter your password. Valentinejewelleryindia.com's
database tracks the traffic throughout our site. This information is used to compile
overall statistics and is not recorded at an individual level. The statistics help
us decide which products and services best serve and satisfy our members and guests.
Usage Tracking
Valentinejewelleryindia.com's database tracks the traffic throughout our site. This
information is used to compile overall statistics and is not recorded at an individual
level. The statistics help us decide which products and services best serve our
members and guests.
Aggregate Information
Valentinejewelleryindia.com uses aggregate information from demographic surveys
and traffic patterns to customize our site. State-of-the-art comparison technology
allows us to use this information to make recommendations to members based on previous
traffic patterns and purchases. Valentinejewelleryindia.com uses information only
on an aggregate level and does not track information about individuals. Aggregate
information may be shared with partners of Valentinejewelleryindia.com to plan advertising
or promotions. We do not share any individual information.
Surveys
Does Valentinejewelleryindia.com share the information it gathers with others?
Valentinejewelleryindia.com does not provide any third party with any individually
identifiable information other than that which is necessary to complete your order.
Valentinejewelleryindia.com just gives your name, shipping address, phone number,
and order information to our shipping carrier. Valentinejewelleryindia.com also
supplies your name, billing address, and credit card information to the credit card
processor who bills your account. Valentinejewelleryindia.com has strict guidelines
requiring all third parties to keep any shared personal information confidential.
For further details see our privacy policy.
How do I subscribe to or unsubscribe from your newsletters?
You can sign up for our newsletters by entering your e-mail address in the Newsletter
sign up area on the Right hand side on our website. Users who no longer wish to
receive promotional materials may opt-out of receiving these communications by sending
a mail to info@valentinejewelleryindia.com with subject unsubscribe.
How do I Order on your site?
Please use the Online Order System to provide us with the quantity of the products
of your interest. Prices and other details have been attached with each product.
We will mail you a temporary invoice, which will include the exact of your purchases,
i.e. including Tax & shipping charges. The Order will be processed after we receive
payments.
How long do you take to deliver the goods?
Delivery of the goods can take 1-4 weeks, which can be extended depending on the
order quantity and customisation work involved.
What is the mode of delivery?
All orders are shipped by Airways. Orders to be delivered by air are shipped from
the Sanganer Airport, Jaipur.
Shipping Information
Either you provide us DHL /FedEx/ DPS account number OR we shall send you goods
by these courier companies and will add the charges in Invoice.
How do you pack goods?
Most of the items are packed individually in small transparent polybags and marked
properly with their product number. But if you want a customized packing, we can
definitely do so on your request.
Whats the difference between deal of the day and sale items?
basically there are two major differences
firstly, deal of the day applies on instock items where as sale items may be or
may not be in stock
secondly, deal of the day is short time bound, where as sale items are not.
Basics about bid / jewellery auction?
You must be 18 years of age minimum to place your bid.
the one who has placed the highest bid amount in the stipulated bid time for a particular
items wins the bid.
The motive of bid section at valentine is to get the best of the jewellery items
at their desired prices.
by placing the bid you are entering into legally binding contract with valentinejewelleryidia.com.
Preseently our bid section is for Indian users only.
|
|