Frequently Asked Questions (FAQs)

01)  How safe is it to buy jewelry from internet?
02)  How do I return an item I purchased?

03)  Why should I purchase from you?

04)  How safe is it to mail jewelry?

05)  What is my liability for my goods while they are shipped?

06)  Can you help me resize my ring\bangles\bracelets etc?
07)  Can you help me keeping my jewelry a surprise for someone special?
08)  What is the process of placing an order?
09)   If there was a problem while submitting my order, should I just resubmit?
10)  How do I cancel an order after it has been submitted?
11)  Is it safe to place an order on the internet?
12)  Are the prices on Valentinejewelleryindia.com flexible?
13)  What are my payment modes I can opt for?
14)  What are my shipping options?
15)  What is your warranty period?
16)  Do you offer a repair service?
17)  How long will I have to wait for a refund?
18)  How long does it take to get my order?
19)  What if I don't get my order in the standard time frame?
20)  Can I send someone gifts from Valentinejewelleryindia.com?
21)  How can I check the status of my order?
22)  How can I track my order after it has been shipped?
23)  Why do similar pieces of jewelry have such different prices?
24)  Why should I purchase from the internet?
25)  what information does Valentinejewelleryindia.com gather about me?
26)  How does Valentinejewelleryindia.com use information it gathers about me?
27)  Does Valentinejewelleryindia.com share the information it gathers with others?
28)  How do I subscribe to or unsubscribe from your newsletters?
29)  How do I Order on your site?
30)  How long do you take to deliver the goods?
31)  What is the mode of delivery?
32)  How do you pack goods?
33)  Whats the difference between deal of the day and sale items?
34)  Basics about bid / jewellery auction?
How safe is it to buy jewelry from internet?
A customer can confide in valentinejewelleryindia.com with full faith as it uses data encryption technology which protects against loss, misuse, or alteration of your information, hence ordering jewelry from Valentinejewelleryindia.com is the fun and safe. To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected. Also, all browsers display an 's' after the 'http' in the Web site address to indicate that you're in a secure environment. Also our payment Gateway uses Secure Socket Layers (SSL), Verisign Security and other security measures to make sure your confidential information is as safe as it is with you.

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Why should i purchase from internet?

1)Purchases from internet renders the benefit of low prices in comparison to the store owners or the big retailers as more and more overheads of retail prices are included which make the jewelry (or any other product) costlier.
2) At retail shops you cant get your jewellery customised but with us online you can as per your likings.
3) Saves your time, energy and most importantly your precious money.
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Why should I purchase from you?

Finest quality: An experience of more than 15 years in the jewelry manufacturing industry teaches us to take initiatives to create our each piece a masterpiece, redeeming the finest of the quality.
Different experience: we not only provides you with latest designs but also provide you a convenient mode to access the upcoming designs and trends.
Power to design your jewellery: valentine jewellery india, gives you the power to customise your own design.
Commodious mode: Buying from us gives you the most commodious mode to own jewelry and that too delivered at your door step.
Best buy: Buying from valentinejewelleryindia.com gives you the most economic prices. (Direct jewelry source, as we are providing jewelry to the leading jewelry retailers all over india and abroad)
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How safe is it to mail jewelry?

We ship our jewelry by the safest modes using the services of FedEx/DHL the chancdoubts, all shipments are sent fully insured and tallied before uploading.
e of loss is generally nil. Without any
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What is my liability for my goods while they are shipped?

Each order that is placed by you is fully insured, that means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Valentinejewelleryindia.com orders over $1000, regardless of any signature waivers you may have with FedEx/DHL.
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Can you help me resize my ring\bangles\bracelets etc?

If your Valentinejewelleryindia.com product does not match your demand, we will fix this problem within a limit of 30 days of its original shipment. Changing dimensions or size of the product will take approximately 10-14 business days after we receive the product from you.
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Can you help me keeping my jewelry a surprise for someone special?

Since surprise jewelry is often for engagement or other special occasion, we can help you in all senses as we are extremely flexible to help you create a wonderful magical surprise. We can expedite our process for a fast-approaching special occasion, or we can ship your order to an address to maintain that sweet surprise.
In that case your contact no. is also required so as to make right delivery.
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Buying Online:

What is the process of placing an order?

just visit this short demo for your reference on how to order at Valentine Jewellery.
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In case of any queries Contact us via e-mail at info@valentinejewelleryindia.com and we will be happy to assist you with any further doubts.
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If there was a problem while submitting my order, should I just resubmit?

You don't need resubmission, before doing that contact us via e-mail atinfo@valentinejewelleryindia.com and we will be happy to assist you and to save you from any problems.
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What if I have placed a duplicate order?

If you think you have placed a duplicate order, please contact us via e-mail at info@valentinejewelleryindia.com.

How do I cancel an order after it has been submitted?

To cancel an order, please have your order number at hand and contact us via e-mail at info@valentinejewelleryindia.com.

We'll do everything according to your request. Please have it in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we face a lot of problems in canceling an order, hence can?t cancel it, once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Valentinejewelleryindia.com according to our 30-day money back return policy. The details can be found on the back of your invoice.
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Is it safe to place an order on the internet?

With Valentinejewelleryindia.com ordering online is as safe as using a credit card to make purchases. We use the latest security process, which constitutes of data encryption, server authentication, and message integrity. Furthermore, we and our banking partner (HDFC bank)are registered with VeriSign Inc and ISO 9001-2000 to assure our customers that we are authentic, legal, and trusted corporation
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Are the prices on Valentinejewelleryindia.com flexible?

Valentinejewelleryindia.com offers the best values to our customers and we provide the lowest possible price. Prices cannot be negotiated and bargained upon. (but you can get purchase points and promotional codes that can further more help you in getting discounts)
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Do you accept international orders?

Valentinejewelleryindia.com will ship all over the world at a fixed rate of US, which includes insurance of the full amount of the product purchased. For full details, please view our International Order information.
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What are my payment modes I can opt for?


You may pay for your Valentinejewelleryindia.com order with a Visa, MasterCard, as well as by personal check and Demand Drafts or money wire (T.T.), paypal or through e-banking.
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Do you charge sales tax?

Valentinejewelleryindia.com charges sales tax for @1%.

What are my shipping options?

Orders are shipped using FedEx / UPS / DPS / Indian Postal Services, and are sent fully insured. Please go through our detailed shipping policy
What is your refund policy?

Valentinejewelleryindia.com offers a 30-day Money Back Guarantee on all purchases (Manufacturing Defects or products not in line as described). Refunds do not include shipping charges or re-stocking fees, if applicable. For more detailed information, please see our detailed refund Policy
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What is your warranty period?

If in case the product purchased by you becomes faulty within a time period of 90 days from the date of purchase, we will surely accept the item and send it back to our warehouse and have a professional inspection of the piece and take the necessary actions. Valentine Jewellery India stands responsible for their merchandise and will try to repair it first - and if that is not possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or discontinuation, we will issue a refund against the item in the same form of payment that was initially used to purchase the item deducting a restocking fee of 15%. Repairs and replacements within the 90 day warranty period are repaired at normal charge to our customers.

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Do you offer a repair service?

In the event that you have exceeded our 90 day warranty period, we will surely repair your items. You will be responsible for all shipping costs. The repair costs will be quoted to you before we begin the work and after your acceptance only we will charge your account and proceed with the repairs. In case you deny for the repairs, we will ship your item back to you.
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How do I return an item I purchased?

Simply mail us at info@valentinejewelleryindia.com, we will assist you.

How long will I have to wait for a refund?

Once we receive your return, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within 10 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear (Restocking Fee where ever applicable).
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How long does it take to get my order?

Valentinejewelleryindia.com makes every effort to get your order to you as soon as possible. Generally in-stock items are generally shipped within 3-5 days. Custom orders may take longer to process. Personalized jewelry will reach to you within 2-4 weeks after order has been submitted due to the customization work and nature of orders. involved.
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What if I don't get my order in the standard time frame?

If you don't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please e-mail us at info@valentinejewelleryindia.com
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Can I send someone gifts from Valentinejewelleryindia.com?

Yes. Just intimate the Billing addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.
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How can I check the status of my order?

To check the status of your order, simply click on "My Account" once you login at the top of any Valentinejewelleryindia.com page and go to "My Order History" or refer to your order confirmation e-mail.
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How can I track my order after it has been shipped?

To track your most recent orders simply click on "My Account" at the top of any Valentinejewelleryindia.com page and go to "Order Details". This is the easiest and fastest way to get the latest information regarding your Valentinejewelleryindia.com orders. for personalised services please mail up at info@valentinejewelleryindia.com, we will revert back to you in 12-24 hours.
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Why do similar pieces of jewelry have such different prices?

There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces will be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece. the stone clarity color size and stone type also plays a majior role in determining the prices.
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Why should I purchase from the internet?

What information does Valentinejewelleryindia.com gather about me?

When you make a purchase on our site, you provide the following information to Valentinejewelleryindia.com:

  * Name
  * E-mail address
  * Billing and shipping address
  * Type of credit card you are using
  * Credit card number and expiration date, or other form of payment. ( stored with our banking partner in a full secure mode as it is with you)
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The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.
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How does Valentinejewelleryindia.com use information it gathers about me?

There are a few ways in which we use the information you provide us:
Cookies

The user's hard drive contains information about the user which is known as a Cookie. Valentinejewelleryindia.com uses relentless cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password. Valentinejewelleryindia.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve and satisfy our members and guests.
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Usage Tracking

Valentinejewelleryindia.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
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Aggregate Information


Valentinejewelleryindia.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Valentinejewelleryindia.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Valentinejewelleryindia.com to plan advertising or promotions. We do not share any individual information.
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Surveys

Does Valentinejewelleryindia.com share the information it gathers with others?

Valentinejewelleryindia.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Valentinejewelleryindia.com just gives your name, shipping address, phone number, and order information to our shipping carrier. Valentinejewelleryindia.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Valentinejewelleryindia.com has strict guidelines requiring all third parties to keep any shared personal information confidential. For further details see our privacy policy.
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How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the Right hand side on our website. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by sending a mail to info@valentinejewelleryindia.com with subject unsubscribe.
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How do I Order on your site?

Please use the Online Order System to provide us with the quantity of the products of your interest. Prices and other details have been attached with each product. We will mail you a temporary invoice, which will include the exact of your purchases, i.e. including Tax & shipping charges. The Order will be processed after we receive payments.
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How long do you take to deliver the goods?

Delivery of the goods can take 1-4 weeks, which can be extended depending on the order quantity and customisation work involved.
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What is the mode of delivery?

All orders are shipped by Airways. Orders to be delivered by air are shipped from the Sanganer Airport, Jaipur.
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Shipping Information

Either you provide us DHL /FedEx/ DPS account number OR we shall send you goods by these courier companies and will add the charges in Invoice.
How do you pack goods?
Most of the items are packed individually in small transparent polybags and marked properly with their product number. But if you want a customized packing, we can definitely do so on your request.
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Whats the difference between deal of the day and sale items?
basically there are two major differences
firstly, deal of the day applies on instock items where as sale items may be or may not be in stock
secondly, deal of the day is short time bound, where as sale items are not.
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Basics about bid / jewellery auction?
You must be 18 years of age minimum to place your bid.
the one who has placed the highest bid amount in the stipulated bid time for a particular items wins the bid.
The motive of bid section at valentine is to get the best of the jewellery items at their desired prices.
by placing the bid you are entering into legally binding contract with valentinejewelleryidia.com.
Preseently our bid section is for Indian users only.
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valentinejewelleryindia.com provides you the finest of the jewellery designs in gemstones and diamond jewellery in 18k yellow and white gold and designer 925 sterling silver jewellery
at the cheapest prices. The biggest benefit in shopping with us is that you are cutting retailers margin(savings more than 40%), as we are jewellery manufacturer, resulting in
huge savings at your end. Valentine Jewellery presents the biggest online jewellery shop, for buying in india and international and fullfilling all your jewelry and gemstones need
All content, pictures and jewellery designs are copyrighted and protected under Indian and International law. Use reproduction and modification in any manner without our consent is prohibited
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